Online Grocery Retailer

An online grocery retailer, founded in 2010 that has become a popular brand among Malaysians for sustainably-grown and produced foods.

Business needs
  • A smooth end-to end user shopping experience from browsing of products to placing orders.
  • Users being able to select the delivery times their products would arrive at their front door.

Business Aim
  • To revolutionise the convenience of online grocery shopping.
  • To increase sales & profitability by optimising grocery e-commerce processes.

The UNO Solution
Uno provided the online grocery retailer with an end-to-end solution for online shopping, which includes the following modules for administrators:
  • Dynamic product module to control product information such as pricing, suggesting related products to customers after their purchase as well product filters when customers search for a specific item.
  • Delivery and scheduling modules to allow administration flexibility in setting deliver charges and capacity per delivery slot.
  • Customer relationship management modules to allow administration of customers, credit and loyalty points.

The Results
  • Up-to-date information on products were constantly displayed, and the suggestion of related products increased opportunity for online sales.
  • Delivery and scheduling modules produced efficient door-to-door delivery from the company to its customers.
  • Customer relationship management modules enhanced customer engagement, retention and loyalty.

UNO Services:
Find out more about how your company can succeed just as this client did, through your next innovation:
Grocery Ecommerce
Delivery Route Planning
Customer Relationship Management