Case Study

Online e-Ticketing Solutions

Last updated: 2 July 2026

An Online Ticketing Platform That Sells More Seats

An event company was leaking sales at the checkout. Sign-up was clunky, ticket types were rigid, tickets were still handled by hand, and there was no way to reward the promoters bringing in the crowds.

We built a web and mobile ticketing portal with fast social sign-in, flexible ticket types, instant QR e-tickets and a full affiliate program — so more visitors become buyers and promoters get paid automatically.

The Challenge

The old system worked against conversions. Four issues stood out.

Clunky checkout

A cumbersome sign-up process pushed conversion rates down and left buyers frustrated.

Rigid ticket types

Limited pricing and ticket options couldn't fit the range of events they ran.

Manual, paper tickets

Handling physical tickets was slow, costly and hard to manage at the door.

No affiliate engine

There was no infrastructure to recruit, track and reward event promoters.

What We Built

A bespoke ticketing portal across web and mobile, built to turn visitors into buyers and promoters into partners.

Fast sign-in, secure accounts

Social login with Google and Facebook, two-factor authentication, and a personal dashboard for tickets and event history.

Flexible ticket types & pricing

Early-bird, group and tiered pricing, VIP and bundled options, with live capacity tracking to prevent overbooking.

Instant QR e-tickets

Tickets delivered by email and in-app, branded to the event and scanned at the door for quick, secure entry.

Built-in affiliate program

Promoters get their own dashboard with real-time referrals, earnings, automated payouts and performance analytics.

The Results

Within three months of launch, a smoother checkout lifted ticket sales by around 25%, automation cut operating costs by roughly 30%, and the affiliate program brought in 20% more unique visitors.

+25%Ticket sales
−30%Operating costs
90%Rated it easy to use
+20%New unique visitors
Online e-ticketing platform UNO built for an event company

Frequently Asked Questions

An online ticketing system is a web platform that lets event organisers create events, sell tickets and manage attendees in one place. Buyers pay online and receive QR-coded e-tickets by email or in-app, which gate staff scan at entry to prevent duplicate or fraudulent admission.

A custom online ticketing platform in Malaysia typically starts from RM 30,000 for a single-workflow system. Platforms with multiple ticket tiers, organiser dashboards, affiliate programs and advanced reporting usually range from RM 60,000 to RM 100,000. UNO provides a detailed quotation after a scoping consultation.

UNO integrates Malaysian payment gateways such as iPay88, Billplz and Stripe, supporting FPX online banking, credit and debit cards and popular e-wallets. Payments are confirmed in real time, so QR e-tickets are issued instantly after checkout.

Selling tickets online?

We build ticketing and event platforms with flexible pricing, QR check-in and affiliate tools — for organisers across Malaysia and the region. This platform combines our custom web application development and payment gateway integration services.

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