Operational requirements
Ticket sales and entry checks need matching records. Last-minute changes and concurrent scans can expose gaps between the booking desk and gate staff.
Solution Brief
Online Ticketing & Entry Management
Event organisers and venue operators. This solution brief outlines the requirements to review before commissioning a system.
Project planning overview
Scope to review
The proposed scope can cover online bookings, ticket categories, QR passes and entry validation. Venue devices, network coverage and duplicate-scan handling need testing.
How to assess the result
Assess check-in time, unresolved ticket exceptions and reconciliation between sales and attendance. Test the busiest expected entry period before the event.
Implementation checklist
- Ticket allocation and payment confirmation
- Gate connectivity and scanning devices
- Refunds and delegate changes
Related development service
Review the wider scope, integration considerations and delivery approach for this type of system.
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Define the rules at the entry gate
Entry management is a different task from collecting registrations. Agree how staff determine that a ticket is valid and how exceptions are resolved.
Validity and transfer
Specify event, date and ticket-category restrictions. Decide whether a ticket can be transferred, cancelled or used for more than one entry.
Scanning and re-entry
Test a reused code, an unreadable screen and simultaneous scans. Give staff a clear result and an authorised process for handling exceptions.
Offline reconciliation
If offline scanning is required, define which ticket data is available locally and how conflicting scans are resolved when devices reconnect.
Online ticketing platform FAQ
When should an organiser consider a custom ticketing platform?
A custom platform is worth considering when several events need shared administration, unusual ticket rules or connections to existing membership and finance systems. For a simple one-off event, compare those needs with an existing ticketing service before commissioning a build.
When should an online ticket be issued after payment?
The system should issue a paid ticket after it receives and verifies the payment provider's confirmation. A customer returning to the website is not sufficient proof of payment. Pending and failed payments need their own status and follow-up process.
Can a ticketing platform support several organisers?
Separate organiser accounts can be included, with access to their own events, attendees and reports. Shared administration, settlement reporting and platform fees need explicit rules. Those requirements make a multi-organiser platform broader than a single event registration website.
What should ticket sales reports show besides the number sold?
Separate paid, pending, complimentary, cancelled and refunded tickets. Finance teams may also need gross sales, fees and settlement totals for each event. Keep attendance figures separate from sales because a paid ticket does not necessarily mean the attendee checked in.
How should a ticketing platform handle a sudden sales peak?
Capacity planning should cover the booking, payment and ticket-issuing steps together. Test simultaneous attempts to buy the final tickets, expired reservations and delayed payment confirmations. Agree what buyers see while waiting and how staff investigate a payment without a matching ticket.